I Need Help ASAP! (Alpha)

If you can't wait for contact with a Freewrite team member, we have compiled a list of the most common problems and solutions so that you can troubleshoot remotely in the most efficient way possible.

Question: How do I update my firmware?

See: Firmware Update Procedure

Problem: My Alpha won't charge.

See: Device Not Charging

Problem: A key on my Alpha is not working!

See: Key Not Working

Problem: My Alpha won't connect to WiFi. 

See: Can't Connect to WiFi