Can't Connect to Wi-Fi (Alpha)
If Alpha won't connect to your Wi-Fi network, try these steps to troubleshoot:
- Check to make sure your password is entered correctly.
- Make sure your device is within range of your network. If the network is far away, it may be found by the device but will not sustain a stable connection.
- Check authentication protocol. Freewrite devices do NOT support WEP because it is an outdated and insecure standard. If you are on a WEP network, we suggest upgrading to WPA2 for a more secure network.
Please note that Freewrite devices are only compatible with 2.4Ghz Wi-Fi networks.
Still can't connect? Contact our support team at firstname.lastname@example.org.