I need help ASAP!
Due to an extremely high volume of messages, our response times are slower than usual.
Rather than wait for directions from a team member, we have compiled a list of the most common problems and solutions so that you can troubleshoot remotely in the most efficient way possible.
Question: When is my Traveler coming?
Question: How do I update my firmware?
Problem: My Traveler won't charge.
See: Device Not Charging
Problem: A key on my Traveler is not working!
See: Key Not Working
Problem: I can't get my Chinese/Japanese/Korean keyboard to work.
Problem: My Traveler won't connect to WiFi.