I Need Help ASAP! (Traveler)

If you can't wait for contact with a Freewrite team member, we have compiled a list of the most common problems and solutions so that you can troubleshoot remotely in the most efficient way possible. 

Question: How do I update my firmware?

See: Traveler Firmware Update Procedure

Problem: My Traveler won't charge. 

See: Device Not Charging

Problem: A key on my Traveler is not working!

See: Key Not Working 

Problem: My Traveler won't connect to WiFi. 

See: Can't Connect to WiFi.