I need help ASAP!

Due to an extremely high volume of messages, our response times are slower than usual.

Rather than wait for directions from a team member, we have compiled a list of the most common problems and solutions so that you can troubleshoot remotely in the most efficient way possible. 

Question: When is my Traveler coming? 

See: When will I receive my Traveler?

Question: How do I update my firmware?

See: Traveler Firmware Update Procedure

Problem: My Traveler won't charge. 

See: Device Not Charging

Problem: A key on my Traveler is not working!

See: Key Not Working 

Problem: I can't get my Chinese/Japanese/Korean keyboard to work.

See: CJK Keyboard Not Working

Problem: My Traveler won't connect to WiFi. 

See: Can't Connect to WiFi.