Device Unresponsive, Hanging, or Frozen (Alpha)
If your device is unresponsive out of the box: The battery is most likely the culprit. Though extremely rare, we have had a few instances where the battery died in transit. If your battery has died, the device will be unresponsive. Simply follow these instructions to charge the device:
- Charge your new device by plugging the included USB Type A to C cable into a USB adapter. All USB adapters that output 5V & 1-2A will work.
- Allow your device to charge overnight. When the battery is completely dead, it may take longer than usual for the device to recover to a functional battery level. This is normal.
- Turn your device on.
If your device becomes frozen during normal use: The first thing to do is wait and see if it starts responding again. If it does not, reset your device by holding down the power button for 12 seconds and then releasing it. (There is an LED indicator beside the USB plug that flashes rapidly while you hold the power button. The indicator will stop flashing after 12 seconds and you can then release the power button.)
If your device does not respond to the reset, it could be critically low on battery. Please plug your device into a charger rated at 1000mAh or more using the included USB cable and let it charge overnight. The next day, try turning it on again.
If you are able to get your device running again, you should immediately connect to Wi-Fi and make sure your device is running the latest version of firmware.
If your device does not restart or remains unresponsive, you can attempt a factory reset. However, if you are not comfortable performing a factory reset on your own, please contact our support team at email@example.com.