Draft Not Syncing

This article will help you troubleshoot if your documents that you have written are not showing up in your Postbox account. This article is intended to be followed chronologically as a way to systematically remove possible issues. In this article, I will take you through how to:

1. Check to ensure you draft has not been sync'ed

2. Check your Wi-Fi Connection

3. Check your Login Status

4. Check your Postbox Connection Status

5. Backing up & Restarting

First, before we get into troubleshooting techniques, it can sometimes take a few minutes longer than expected to sync your documents. So be patient, but if the problem persists (over 10 minutes) then it is worth going through this list!

Checking Sync Status

Your drafts are always saved locally. But when things are not showing up as you expect in Postbox, check to see if your Freewrite thinks they are sync'ed. While viewing the document that has not yet sync'ed to your Postbox account, hold down the space bar. You should see the words "Draft Synced to Postbox" under the battery icon. Wait a few moments and see if thedraft shows up in your Postbox account. If you do not see "Daft Synced to Postbox" or your draft is still not showing up in Postbox, please continue...

Check your Wi-Fi Connection

Toggle the 'wifi' switch to [new] and disconnect from any Wi-Fi networks by following on screen "disconnect" prompts. Once disconnected, re-connect to Wi-Fi. Wait a few moments and see if your draft is visible in Postbox. If not, please continue...

If having trouble connecting to Wi-Fi, follow these instructions: Connecting to Wi-Fi

Check your Login Status

Once reconnected, toggle 'wifi' to {on} and check to make sure your email is below the date in the status screen. This ensures you are still logged in. If you are not logged in, hold down the power button for 4 seconds to log into your Freewrite. If your draft is still not visible in Postbox, please continue...

Postbox Connection Status

While your Freewrite is still logged into your account and connected to Wi-Fi, on your computer, please go to postbox.getfreewrite.com. Log into your Postbox account with your login credentials. In the top right corner, next to the Freewrite icon, you should see a green dot. This means your Freewrite is connected to Postbox. After a few moments, if your draft is still not visible on Postbox, please continue...

Backup & Restart

Back up your documents that are currently only saved locally on your Freewrite. You can do that by plugging your Freewrite into your computer using a Freewrite USB cable. For more detailed instructions: Offline document saving and access

Once backed up, restart your Freewrite by holding down the power button for 15 seconds. Once restarted, make sure the device is connected to Wi-Fi and you are logged into your account again. 

After a few moments, if you are still not seeing your draft in your Postbox account, please contact us at hello@astrohaus.com

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