Freewrite Not Responsive - Out of Box

We have had a few unit's battery die in transit. If your battery has died, the device will be unresponsive and the the below image will remain on the screen. 

If your Freewrite displays these characteristics, please follow these instructions to charge the device.

  1. Please charge your Freewrite. Charge your new device by plugging the included USB Type-C cable into a USB Adapter. All USB Adapters will work (outputting 5V & 1-2A)
  2. Let Freewrite charge for 3-4 hours on charger.
  3. Press the Red power button for 15 seconds.

The Freewrite should restart. If it does not restart and it is still unresponsive, please contact

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