Device Unresponsive, Hanging, or Frozen (Traveler)
If your device is unresponsive out of the box, the battery is most likely the culprit. Though extremely rare, we have had a few unit's where the battery died in transit. If your battery has died, the device will be unresponsive and the the below image will remain on the screen.
- Charge your new device by plugging the included USB Type A to C cable into a USB Adapter. All USB Adapters will work (outputting 5V & 1-2A).
- Allow your device to charge overnight. When the battery is completely dead, it may take longer than usual for the device to recover to a functional battery level. This is normal.
- Hold the red power button for 15 seconds to perform a reboot. Your device should restart.
If you are able to get your device running again, you should immediately connect to Wi-Fi and make sure your device is running the latest version of firmware. Find the procedure for that here.
If your device does not restart or remains unresponsive, please contact our support team at firstname.lastname@example.org.