Can't Connect to Wi-Fi (Smart Typewriter)

Problem: My device won't connect to my Wi-Fi network.

Solution:

  1. Check to make sure your password is entered correctly.
  2. Make sure your device is within range of your network. If the network is far away, it may be found by the device but will not sustain a stable connection.
  3. Check authentication protocol. Freewrite devices do NOT support WEP because it is an outdated and insecure standard. If you are on a WEP network, we suggest upgrading to WPA2 for a more secure network. 

Please note that Freewrite devices are only compatible with 2.4Ghz Wi-Fi networks.

Still having issues? Contact our support team at hello@getfreewrite.com.