Manufacturer's Warranty

Before you file a Warranty Claim, please contact to troubleshoot the issue you are having. On average, warranty claims take 10-15 days to process between filing and receiving your unit back.
Our manufacturer's warranty lasts for 180 days from the time you receive your Freewrite and 90 days from the time you receive your Traveler. It covers all devices to be free from defects in parts, material, and workmanship for the period of the warranty. 
If you have already contacted astrohaus at for troubleshooting options and would like to file a warranty claim, please complete this form: Warranty Claim Form

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