Our manufacturer's warranty lasts for 90 days from the time you receive your Freewrite. It covers all devices to be free from defects in parts, materials, and workmanship for the warranty period.
Before you file a Warranty Claim, please contact firstname.lastname@example.org to troubleshoot your issue.
If you have already contacted us for troubleshooting options and would like to file a warranty claim, please complete this Warranty Claim Form.
On average, warranty claims take 10-15 business days to process between filing and receiving your unit back.
Extended warranties are available for purchase on our website within 14 days of ordering any Smart Typewriter (including Hemingwrite), Traveler, or Alpha from GetFreewrite.com. Please note that extended warranties can only be applied to devices purchased from GetFreewrite.com.