Manufacturer's Warranty
As of October 1, 2024, we have extended our 90-day warranty to 365 days. For more information, visit this dedicated article: Introducing Freewrite's New 1-Year Warranty: Our Commitment to You
Our manufacturer's warranty lasts for 365 days from the date your Freewrite is shipped. It covers all devices to be free from defects in parts, materials, and workmanship for the warranty period.
Before you file a Warranty Claim, please contact hello@getfreewrite.com to troubleshoot your issue.
If you have already contacted us for troubleshooting options and would like to file a warranty claim, please complete this Warranty Claim Form.
On average, warranty claims take 10-15 business days to process between filing and receiving your unit back.
Extended warranties are available for purchase on our website within 14 days of ordering any Smart Typewriter (including Hemingwrite), Traveler, or Alpha from GetFreewrite.com. Please note that extended warranties can only be applied to devices purchased from GetFreewrite.com.