We have had some users that have reported that when they first receive their units, the Freewrite will wobble slightly. Below is our recommend fix for this:
Recommended Solution: As some of you have already discovered, it will settle with time. It's unclear how much time is required to settled.
If still not flat: Find a flat surface (kitchen counter would be an ideal place) and place the Freewrite on it. Test the direction your device wobbles, it will most likely wobble diagonally. Press down on the corners of the aluminum body which appear "high". "High corners" being the diagonal corners which device is continuously resting on.The amount of movement is unnoticeable so I would recommend doing short pushes (if you push to hard, you risk making it wobble in the other direction).