Firmware update procedure

The Freewrite is able to receive firmware updates via its Wi-Fi connection to the internet. In this way, we are able to offer continuous improvement of the device.

The process for updating is simple and will not interrupt your normal writing process:

  1. Connect to Wi-Fi.
    Connect to Wi-Fi on your device and make sure you have a connection to the internet. There should be a solid line to the left and right of your email in the main status window on the Freewrite to indicate that you are connected. (A broken line on either side means you are disconnected.)
     
  2. Save documents to Postbox.
    For maximum redundancy, make sure that all of your drafts are synced with Postbox before updating.
     
  3. Leave Freewrite turned on and idle.
    Your device will start downloading the update the next time the device goes to sleep. There will be no indication on the display that it is downloading.
     
  4. Accept the upgrade.
    When the device has finished downloading the update, a screensaver will appear asking you to hold the power button down for 5 seconds to initiate the update.
    NOTE: Plug in your device prior to initiating the upgrade or else it will fail and then ask you to try again. If you don’t want to update at that moment, you can still go on using your device as normal by pressing the power button to wake/sleep the device.
     
  5. Wait patiently.
    After holding the power button for 5 seconds, the device will reboot into the installation process at which time it will ask you to wait for it to complete. It may reboot. 
     
  6. Resume writing.
    When the update is finished, you should be back to where you left off writing.

Please give the update time to propagate and download to your device. 

Still need help? Contact Us Contact Us